FAQs Software Licences

ZCC Zünd Cut Center and Mind software are perpetual software licenses, delivered including one-year software maintenance.

It includes bug-fixes, improvements and further development either by customer suggestions, market changes or expertise of Zünd, as well as the adaption of software to new external environments (e.g. changes in operating systems, external SQL-Servers, etc.).

Software maintenance entitles you to access:

• New software versions, released within the maintenance period
• Bug Fixes

The software is continuously improved and compatibility with future software extensions and new cutter options and features is therefore guaranteed.

No, ZCC and Mind software is only available including maintenance for the first year. You are thereby entitled to any new version of the software which is released within that first year of usage. When within maintenance you can anytime add options to the purchased software package.

No. Maintenance is only available for one-year periods.

The maintenance period for ZCC software starts when the software is activated through MyZund. For Mind software, it starts at the time of installation (when duly reported).

Unless canceled, maintenance is automatically extended for another year. You will be either invoiced or requested to make a payment at MyZund.

The annual maintenance fee is calculated as a percentage of the list price of the software package you purchased. Please contact your supplier for exact figures.

Since new software versions may also require the cutters firmware to be updated, it is not advisable that customers install new software versions on their own. The local Zünd service provider is happy to advise and assist as necessary. Note that such assistance is not included in the annual maintenance fee.

You continue using the last software version that was released prior to your cancellation. Note that without maintenance, any new or additional hardware and software options may not be compatible with your software version. You will therefore not be able to expand your software capabilities without first reentering the maintenance.

Maintenance can be canceled at any time, latest 60 days prior to the end of the current period. Notice of cancellation should be sent to contract@zund.com

Yes, you can reenter a canceled maintenance by paying a premium for the skipped years.

Yes, by reentering maintenance and paying a premium for the skipped years.

You need to reenter maintenance and pay a premium for the skipped years.

Yes, just contact your local Zünd distributor.

Please contact your local Zünd distributor for the best option.

Yes, but remember that data exchange cannot be guaranteed between different software versions. It is therefore strongly recommended not to do so.

Maintenance is not a must, but an offering from Zünd. You are completely free to enter or stop your software maintenance any time.

However, there are several advantages that are worth keeping the maintenance license for your software products:

It ensures compatibility with …

• Microsoft Windows security updates
• Microsoft Windows OS version upgrades

And you benefit from …

• Always having access to the latest software version,
• Updated database with cutting parameters,
• Software drivers of new hardware options to come,
• Improved user experience (new ideas from others), and 
• Timely software bug fixes,
• Pre-financing for upgrades,
• Predictable operational cost, which serves as a basis for your cost calculation,
• Insurance with full coverage, no excess fee.

Also a re-purchase of the maintenance is possible at a later stage.

The software is continuously developed, so you can be sure it won't become obsolete or outdated:

• Software is constantly adapted to newer computer models and operating systems
• Get all new versions, besides bugfixes also minor and major versions
• Benefit from new features that are added to the software continuously
• Buy/add software and hardware options to ZCC and Mind, without having to buy the latest version first
• Material, parameter, tools and inserts database is always up to date
• No compulsion – the first year of maintenance is included – after that, it is up to the customer.

The first year of maintenance is included in every ZCC Zünd Cut Center or Mind license that is purchased.
Therefore, in the first year after the activation of ZCC or the acceptance of the software (end of installation and training of Mind software), the client has access to all services included and covered by the software license and maintenance.

After the first year, the customer can choose:

Continue the maintenance contract at the specified price and continue to be entitled to all the services of the software maintenance; or

Discontinue the maintenance contract. The software will continue to work, but the customer won't benefit from maintenance advantages anymore.